# Casino Cruise (Operations Ceased) > Casino Cruise offered slots, live dealer games and sports betting. Operations ceased in January 2023. Historical review for UK players. ## Basic information - Website: https://casinocruise.org.uk/ - Site type: Online casino information site - Language: English (United Kingdom) - Region: United Kingdom - Brand: Casino Cruise (Operations Ceased) - Bonus: Casino Cruise Bonus – What You Need to Know After Closure - Currency: GBP ## Key pages - [Casino Cruise — UK](https://casinocruise.org.uk/): Casino Cruise offered slots, live dealer games and sports betting. Operations ceased in January 2023. Historical review for UK players. - [Playing Casino Cruise on your mobile device](https://casinocruise.org.uk/casino-app/): How to play Casino Cruise on your phone or tablet. Browser access, account management, and what works on a small screen. - [Casino Cruise Bonus – What You Need to Know After Closure](https://casinocruise.org.uk/promotions/): Casino Cruise closed in January 2023. This page explains what happened to player accounts and outstanding balances during the insolvency. - [Casino Cruise Payments: Deposits, Withdrawals and What They Cost](https://casinocruise.org.uk/payments/): How to deposit and withdraw at Casino Cruise. Payment methods, withdrawal times, fees, limits and identity verification explained for UK players. - [Casino Cruise Login – How to Access Your Account](https://casinocruise.org.uk/login/): Sign in to your Casino Cruise account step by step. Troubleshoot login issues, reset your password, and contact support when needed. - [Casino Cruise Casino](https://casinocruise.org.uk/casino/): Explore Casino Cruise's game library: slots with bonus buy and megaways, live roulette and blackjack, classic table games, and titles from top providers. ## Frequently asked questions ### [Casino Cruise — UK](https://casinocruise.org.uk/) - What happened to Casino Cruise? Casino Cruise ceased operations in January 2023. The owning company, Genesis Global Limited, entered insolvency proceedings. All gaming licences (MGA and UKGC) have been suspended or revoked. The platform no longer accepts players or processes accounts. - How long did Casino Cruise operate? The operator launched in 2014 and remained active until January 2023 — roughly nine years of operation. It held Tier 1 gaming licences from the Malta Gaming Authority and UK Gambling Commission throughout most of that period. - Can I still access my old Casino Cruise account? No. All accounts became inaccessible when the operator closed. If you have an outstanding balance or unresolved withdrawal, contact the UK Gambling Commission or the Malta Gaming Authority with your account details and transaction history. - What sports betting options did Casino Cruise offer? Casino Cruise integrated a sportsbook alongside its casino products, allowing players to bet on pre-match and in-play sports markets without switching platforms. The specific coverage and odds varied by market and fixture. - Were Casino Cruise's licences genuine? Yes. Casino Cruise held real gaming licences from the Malta Gaming Authority and the UK Gambling Commission — both Tier 1 regulators — during its active period. Both licences have since been suspended or revoked following the operator's insolvency. - What should I do if I have funds stuck at Casino Cruise? Document your account details, pending withdrawals and transaction history, then contact the UK Gambling Commission (https://www.gamblingcommission.gov.uk) or the Malta Gaming Authority. They may be able to direct you to asset recovery or claims procedures tied to the insolvency. - Where can I find help with problem gambling? Free, confidential support is available from GamCare (0808 8020 133, 24/7), BeGambleAware.org, GamStop (national self-exclusion), and Gordon Moody. Blocking software such as Gamban or BetBlocker can restrict access at device level. ### [Playing Casino Cruise on your mobile device](https://casinocruise.org.uk/casino-app/) - Was there a Casino Cruise app for iPhone or Android? No. Casino Cruise operated as a mobile-friendly website accessed through any standard browser. Players did not need to download or install an app. - Could you use the same account on both mobile and desktop? Yes. Your username and password worked on any device — phone, tablet or computer — so your balance, bet history and account settings stayed in sync across all platforms. - Did live dealer tables work properly on a phone screen? They worked, but quality varied. Streams and game controls depended on your mobile connection speed and screen size; a tablet or desktop generally offered a better experience. - Could you withdraw money through the mobile site? Yes. Withdrawal requests could be made from a phone, though uploading verification documents was more convenient on a larger screen. ### [Casino Cruise Bonus – What You Need to Know After Closure](https://casinocruise.org.uk/promotions/) - What happened to my account balance at Casino Cruise? Casino Cruise closed in January 2023 following insolvency. Players with outstanding balances were left with uncertain recovery prospects. You should contact the insolvency administrators if you held an account at closure. - Can I still claim the welcome bonus at Casino Cruise? No. Casino Cruise ceased all operations in January 2023 and no longer accepts new registrations or processes any transactions. No bonuses are available. - How do wagering requirements work? A wagering requirement means you must play through the bonus amount a set number of times before winnings can be withdrawn. For example, a £100 bonus with 30x wagering requires £3,000 in total stakes played before the bonus clears. - What should I do if I held funds at Casino Cruise during closure? Contact the insolvency administrators handling Genesis Global Limited's liquidation with details of your account. Document any transactions and communications you have on file. Recovery may be partial or uncertain. ### [Casino Cruise Payments: Deposits, Withdrawals and What They Cost](https://casinocruise.org.uk/payments/) - How long does a withdrawal from Casino Cruise take? Casino Cruise's stated withdrawal window was 3 to 5 business days after approval. Identity verification could add 1 to 2 days, and weekends or holidays extended the timeline further. The final arrival time also depended on the payment method used and the player's own bank. - What is the minimum amount you can withdraw? The minimum withdrawal was typically £10 to £20, depending on the payment method selected. Players could not withdraw less than this amount, even if their account balance was lower. - Does Casino Cruise charge fees for withdrawals? The operator did not charge withdrawal fees directly. However, the player's bank or payment service might impose charges, particularly on international transfers. E-wallet providers occasionally charged transaction fees on payouts. - Why was my withdrawal request refused? Common reasons included incomplete identity verification, a mismatch between the withdrawal method and the registered account holder's name, or unmet bonus wagering requirements. Players could contact support with their transaction details to resolve the issue. ### [Casino Cruise Login – How to Access Your Account](https://casinocruise.org.uk/login/) - How do I sign in to my Casino Cruise account? Visit the operator's website, click the sign-in button, enter your registration email and password, then click "Sign in". Use the same credentials on any device — desktop, phone or tablet. - What should I do if I have forgotten my password? Click "Forgot password?" on the sign-in page and enter your email address. The operator will send you a reset link — follow it to create a new password. If you cannot access that email, contact the operator's support team. - Why is my account blocked when I try to sign in? Your account may be blocked for verification checks, self-exclusion, inactivity or regional restrictions. Check your email for any messages from the operator, and if you are unsure, ask the support team. - Can I sign in from my mobile phone? Yes, open the operator's website in your mobile browser and sign in with the same email and password as on desktop. Your account and balance are the same across all devices. ### [Casino Cruise Casino](https://casinocruise.org.uk/casino/) - What types of slots does Casino Cruise offer? The operator offered slots with different mechanics: bonus-buy games that let you pay to trigger features, megaways with variable paylines, drops-and-wins games where symbols cascade, and classic three-reel fruit machines. - Does Casino Cruise have live dealer games? The operator's platform included a live casino section, though the specific tables and studios available were not documented in detail. - How do different games count towards a bonus wagering requirement? Slots typically count at 100% of their wagering value towards a bonus requirement. Table games and live games often count at lower rates, usually between 10% and 20%, because their lower house edge makes bonus clearing faster. - Can I play for free at Casino Cruise before wagering real money? Casino Cruise ceased operations in January 2023 and is no longer accepting players. The operator's demo or practice play options were not confirmed in available records. ## Responsible gaming - [Responsible Gambling at Casino Cruise](https://casinocruise.org.uk/responsible-gaming/): Understand gambling risks and access free support tools. Casino Cruise responsible gaming resources, self-exclusion options, and UK helplines for 18+. - [GamCare](https://www.gamcare.org.uk) - [BeGambleAware](https://www.begambleaware.org) - [GamStop](https://www.gamstop.co.uk) - [Gordon Moody](https://www.gordonmoody.org.uk) - [Gamban](https://gamban.com) - [BetBlocker](https://betblocker.org) - 18+ ## Optional - [Cookie Policy](https://casinocruise.org.uk/cookie-policy/): How Casino Cruise uses cookies to remember your preferences and improve your experience on casinocruise.org.uk. Learn how to manage them. - [Privacy Policy](https://casinocruise.org.uk/privacy-policy/): How Casino Cruise handles your data. Learn what information we collect, your UK GDPR rights, and how your personal information is protected. - [Terms & conditions](https://casinocruise.org.uk/terms-conditions/): Read the terms of use for casinocruise.org.uk, an independent information portal about Casino Cruise. 18+. Please gamble responsibly. - [Get in Touch](https://casinocruise.org.uk/contact-us/): Get in touch with the casinocruise.org.uk editorial team. Questions about Casino Cruise content, account issues, or responsible gambling support.